Welcome to PlumbingProducts.com. When we started in 1995, we chose our name because we felt that PlumbingProducts.com was the easiest to remember when you need Plumbing Products. We are part of The PlumbingSupply Group, the most trusted and well-known Internet mail-order plumbing supplier in the world. Since 1995 we have been THE Internet plumbing supplier. We have received numerous recognitions, and are well known on the net. We are proud of our reputation and have many satisfied (repeat) customers.
Our Founder:
Vic is our founder and owner. We are a privately owned company. When you buy from us you are not buying from a major corporation.
Our Leader:
Lucas, after Vic, our Founder announced his semi-retirement in 2005 he appointed Lucas to be our new Leader.
Lucas has been our Leader since that time and Vic continues to consult with Lucas on a daily basis. Michael (below) and Lucas, are our two top Managers and are totally dedicated to continuing to have us be the best Internet plumbing supplier.
Our Administrative Supervisor:
Michael has been with us since we started. He loves challenges and finding unusual plumbing products. He also is seen reading the plumbing codes books for fun and that's Michael's favorite hobby... finding plumbing code answers. He also orders a number of products and oversees our accounts payable. Our credit rating is impeccable and Michael is one of the reasons. He makes sure all of the manufacturers/suppliers are always paid on time. Having a great relationship with our suppliers is one of the reasons that we can offer such low prices.
Our Data, Computer and Information Supervisors:
Dan is our System's Administrator and has been with us since we started. He is our resident computer expert and is an expert in Perl, C++ (software language), xml and html. We have much to thank Dan for as much of what you see is due to his programming skills. He is also great in troubleshooting computer's glitches. Dan loves challenges and so he also has made finding and identifying unique plumbing parts his love. Dan states: "Plumbing and computers. What else do you need to know in this life?"
Vince is our I.T. Supervisor (computer wizard). He graduated from Chico State University with a degree in Business Administration and Option in Management Information Systems. He oversees our Web Development Department as well as administers the information system when Dan is away. He and Dan make an awesome team.
Our Customer Relations Supervisor:
Stefani does everythig she can to make every customer happy. She gives our team the training needed to provide excellent customer service. And her hard work, dedication, and caring nature is what pushes our customer service to the high levels that it is. She raises our team's core understanding of customer care and brings it to higher levels.
Our Customer Relations Team Leader:
Rick has worked for us since we started. We get a lot of compliments about his hard work. Obviously he can't read all of our mail first due to our volume but the chances are probably one in five that he has read your order or note to us. If there is a problem with your order, you can be sure that Rick is one of the main people that is on top of the situation. We are very lucky to have such a conscientious person on our management team.
Our Co-Customer Relations Team Leader:
Charlotte is always right there doing her best to make sure everyone's order gets out on the same day that they are placed. She also will be one of the first people to jump in and help out with customer's questions and finding obscure plumbing products for people. She is very caring and will do what it takes to get the job done and deadlines met.
Our Safety Manager:
Mike has also been with us since our inception and has helped to hire most of our team. He is knowledgeable about plumbing products and water quality is one of his specialties. We offer our brand water softener and water products because of his specifications. He's a leader in the community and does a lot of charity work. We are quite lucky and proud to have Mike on our team.
Some of our especially outstanding Customer Relations Managers are:
Pedro, Michelle, Zack, Linda who are all doing an outstanding job.
Our Warehouse Manager:
Jeff is doing a fantastic job.
Some other very significant team members:
We would like to also recognize
Sandee,
Jeannie,
and Matt who all work hard, fast, are accurate and all have a positive, upbeat attitude. They all pay attention to detail which is so important when shipping products. They all are trained in all aspects of our entire system and therefore can come in when any one of our team members is on vacation or sick. They are able to process orders from start to finish and you might see their name on an e-mail from us. We are able to provide you with great service because of team members such as them. They are examples for all to follow.
Mark manages a lot of our accounts payable and does an exceptional job which we would like to recognize here.
We are located in Chico, CA. Chico is a small town (2000 census urban area of Chico population was 91,403 people) where its work force cares about their employers (and vice versa). We do not have much of an employee turn over and this is one of the reasons that our percentage of fill orders, with no problems, is nearly 100%.
We love to improve and would love for you to give us suggestions. Suggestions on how to improve, other products to stock/supply, and how we can better serve your needs.
Do you have more questions about us? Please try our FAQ page.
"If you are satisfied with us, please tell your friends, if you aren't please tell us."
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