"My pump won't come on at all or not until the water level is higher than
normal, what should I do?"
If not working at all, follow all of the steps below. If not working until the water level is higher than normal, follow steps 2 through 4.
1. Unplug the pump cord and the switch cord, separate them and plug the pump cord directly into the outlet. If the pump now works, continue to steps 2 through 4. If not, please contact us immediately.
2. Unplug the pump cord and the switch cord, inspect the switch cord for severe kinking and any other damage. If undamaged go to step 3, if damaged you will need to get a new switch with cord.
3. Unplug the pump cord and the switch cord. Check the switch diaphragm breather tube (located in the plug.) If clogged clean and plug both plugs back in. If pump still will not operate go to step 4.
4. Unplug the pump cord and the switch cord. Remove the pump and check the diaphragm inlet hole for clogging, it is located on the bottom side of the switch . If clogged, clean, then replace the pump and plug both plugs back in. If pump still will not operate, you may have a bad switch; please contact us immediately.
"I don't have a pool cover but would like a pump that I can just put into my pool and drain it? Will this pump work?"
This wonderful pump can empty your pool entirely. The beauty with this pump setup is that it comes with the special stabilizing plate and automatic switch.
It will allow the pump to sit on the bottom of your pool without a chance of it falling over easily. Also no need for you to keep checking back
every hour to see how far it has pumped your pool water down as this pump will automatically shut off once it has pumped your pool water down to approximately 1 1/4" from the bottom of your pool (or pool cover).
"Will the pump work without the stabilizing plate and automatic switch?"
If you have a need to use this pump for another situation and need to take off the switch and/or the stabilizing plate you can use the pump without either (or both) of these features/attachments.
"My pump comes on and only hums, what should I do?"
Disconnect the power supply, (removing both plugs), then remove the pump. Remove the stabilizer plate and the debris screen from the pump. Check
the impeller for any obstructions, (small pebbles, plant buds or even leaf stems that will wrap around the shaft of the impeller). Clear the impeller of all
obstructions and replace the debris screen. Now separate the pump cord from the switch cord and briefly plug the pump power cord in to check if the impeller spins. If the
pump still hums and the impeller does not spin, please contact us immediately.
"I have a lot of leaves and junk and I'm concerned about being able to clean the pump? How easy it that?"
The special stabilizing plate and automatic switch can all be taken off of the pump fairly easily and once that is done the pump can be cleaned around its bottom intake very easily.
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